Accessibility Statement

We are committed to providing a website that is accessible to the widest possible audience. To do so, we are actively working with consultants to update the website by increasing its accessibility and usability by persons who use assistive technologies such as automated tools, keyboard-only navigation, and screen readers.

We are working to have the website conform to the relevant standards of the Section 508 Web Accessibility Standards developed by the United States Access Board, as well as the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.1. These standards and guidelines explain how to make web content more accessible for people with disabilities. We believe that conformance with these standards and guidelines will help make the website more user friendly for all people.

Our efforts are ongoing. While we strive to have the website adhere to these guidelines and standards, it is not always possible to do so in all areas of the website. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage, please contact WebsiteAccess@tenethealth.com so that we may be of assistance.

Thank you. We hope you enjoy using our website.

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Insurance & Financial Support

All About Your Medical Insurance

Understanding the financial side of your visit to Nacogdoches Medical Center is important. As a courtesy to patients, we submit bills to your insurance provider and do everything possible to expedite claims and offer insurance and financial support. 

It may be necessary to contact your insurance company to supply additional information for claims processing or to expedite payment. Remember that your policy is a contract between you and your insurance company, and you are ultimately responsible for payment of your hospital bill. Nacogdoches accepts a variety of insurance plans.

Within 30 days of your insurance paying their portion, you’ll receive a statement indicating the patient balance. This balance is due within 30 days of your billing date. This also applies to any charges still unpaid by your insurance after 60 days. Payments can be made by cash, check or credit card (MasterCard, Visa, Discover or American Express) in person, by mail or online.

The bill you will receive reflects services you received during your hospital stay or from an outpatient service. Charges are from two categories: basic daily rate (room, meals, nursing care, housekeeping, telephone) and for special services (X-rays, laboratory tests). 

You’ll likely receive at least two separate bills for care received at Nacogdoches: one for hospital care, the other for doctor services. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists are legally required to submit separate bills. Because of this and certain tests or treatments, you may receive bills from doctors you did not see in person. These bills are for services by these doctors in diagnosing and interpreting test results while you were a patient.

If you have questions about your bill or need further explanation about any charges or coverage, feel free to call our Managed Care Department at (936) 568-3455.