Insurance & Financial Support

All About Your Medical Insurance

Understanding the financial side of your visit to Nacogdoches Medical Center is important. As a courtesy to patients, we submit bills to your insurance provider and do everything possible to expedite claims and offer insurance and financial support. 

It may be necessary to contact your insurance company to supply additional information for claims processing or to expedite payment. Remember that your policy is a contract between you and your insurance company, and you are ultimately responsible for payment of your hospital bill. Nacogdoches accepts a variety of insurance plans.

Within 30 days of your insurance paying their portion, you’ll receive a statement indicating the patient balance. This balance is due within 30 days of your billing date. This also applies to any charges still unpaid by your insurance after 60 days. Payments can be made by cash, check or credit card (MasterCard, Visa, Discover or American Express) in person, by mail or online.

The bill you will receive reflects services you received during your hospital stay or from an outpatient service. Charges are from two categories: basic daily rate (room, meals, nursing care, housekeeping, telephone) and for special services (X-rays, laboratory tests). 

You’ll likely receive at least two separate bills for care received at Nacogdoches: one for hospital care, the other for doctor services. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists are legally required to submit separate bills. Because of this and certain tests or treatments, you may receive bills from doctors you did not see in person. These bills are for services by these doctors in diagnosing and interpreting test results while you were a patient.

If you have questions about your bill or need further explanation about any charges or coverage, feel free to call our Managed Care Department at (866) 904-6871.